Onemore — Privacy Policy

Effective date: 3 May 2026 — Version 1.0

This Privacy Policy describes how Onemore (operated by Irtiqa) collects, uses, stores, and discloses personal information when you use the Onemore mobile application and related services (the "Service"). By using the Service you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of personally identifiable information ("PII"):

Account information: name, email address, mobile phone number, date of birth, gender (when supplied during registration).
Delivery and order information: shipping address(es), governorate, city, street, building, apartment, and any delivery instructions you submit at checkout.
Transaction information: order history, products purchased, payment method type (we do not store full card numbers), invoice metadata.
Device and usage data: device identifiers, push notification tokens, app version, IP address, language preference, crash and diagnostic logs.
Support communications: messages you send to support@onemore.irtiqadx.com or via the in-app support form.

2. Why We Collect This Information

To create and authenticate your user account.
To fulfil and deliver orders you place on the Service.
To process payments for purchases.
To provide customer support and respond to your enquiries.
To send you transactional notifications related to your orders and account.
To send you marketing communications about Onemore products, promotions, and curated celebrity boutiques (you may opt out at any time — see Section 7).
To detect, prevent, and respond to fraud, abuse, and security incidents.
To comply with our legal obligations under Egyptian law.

3. Third-Party Service Providers

We share the minimum information necessary with the following third parties, each bound by a data processing agreement:

Bosta — last-mile delivery partner; receives recipient name, phone number, address, and order reference for shipment fulfilment.
Paymob — payment processor; receives transaction amount, order reference, and the card or wallet details you enter directly into Paymob's secure interface (Onemore does not see or store full payment instrument data).

We do not sell your personal information to advertisers or data brokers. We do not share your data with any third party for that party's own marketing purposes.

4. Data Retention

Transactional records (orders, invoices, payment confirmations) are retained for at least seven (7) years in compliance with the Egyptian Tax Authority Law No. 91 of 2005 and applicable accounting regulations. Account profile data is retained for as long as your account is active.

You may request deletion of your account at any time by submitting a deletion request through POST /api/v1/account/delete from within the app, or by emailing support@onemore.irtiqadx.com. On deletion, your profile fields (name, email, phone, address) are anonymised and your login credentials are revoked. Transactional records associated with completed orders are retained per the Tax Law obligation noted above but are no longer linked to identifying contact details.

5. Your Rights Under Egyptian Personal Data Protection Law (151/2020)

Subject to the conditions of the Egyptian Personal Data Protection Law No. 151 of 2020, you have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your personal data (subject to retention obligations under Section 4).
Withdraw consent for any processing activity that relies on your consent.
Object to direct marketing at any time.
Lodge a complaint with the Egyptian Personal Data Protection Centre.

To exercise any of these rights, contact us at support@onemore.irtiqadx.com. We will respond within the period required by law.

6. Cookies and Device Identifiers

The Service uses cookies and equivalent technologies (web storage, advertising identifiers, and push-notification tokens) for the following purposes:

Maintaining your authenticated session.
Remembering your preferences (language, region).
Analytics — understanding how the app is used in aggregate so we can improve it.
Sending push notifications about order status and promotions you have opted into.

You may disable push notifications and reset advertising identifiers from your device's operating-system settings.

7. Marketing Communications

You may opt out of marketing communications at any time by tapping "unsubscribe" in any marketing email, disabling promotional push notifications in your device settings, or contacting support@onemore.irtiqadx.com. Transactional notifications related to your orders cannot be disabled while you have an active order.

8. Children

The Service is intended exclusively for users aged eighteen (18) years and over. We do not knowingly collect personal information from children. If you believe a child has supplied us with personal data, contact us and we will delete it.

9. Security

We apply industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (HTTPS/TLS), encryption at rest for sensitive fields, role-based access controls, and audit logging. TODO lawyer review: counsel may wish to add specific certifications or breach-notification timelines.

10. International Transfers

Your data is primarily processed and stored in Egypt. Limited delivery and payment metadata may be processed by our third-party providers (Bosta, Paymob) using infrastructure outside Egypt; in those cases we ensure equivalent protections are in place.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated through the app at least fourteen (14) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

12. Contact Us

Questions or requests under this policy should be directed to:
Email: support@onemore.irtiqadx.com